IT and Networking Support Technician

Position Description

Responsibilities:

1. IT Support: Respond to user inquiries and provide technical assistance and support related to computer systems, hardware, software, and network issues.
2. Troubleshooting: Diagnose and resolve technical problems reported by users, including hardware and software malfunctions, network connectivity issues, and system errors.
3. Maintenance: Perform regular maintenance tasks such as system updates, software installations, and hardware configurations to ensure optimal performance and security of IT infrastructure.
4. Network Administration: Assist in the administration of network infrastructure, including routers, switches, firewalls, and wireless access points. Configure and troubleshoot network connectivity issues.
5. User Training: Train and assist users in the proper use of hardware, software, and network resources. Provide guidance and recommendations to improve users' technology skills.
6. Documentation: Maintain accurate records of IT inventory, technical documentation, system configurations, and user support activities. Update knowledge base and provide user guides or manuals as needed.
7. Security: Implement and maintain security measures, including user access controls, antivirus software, firewalls, and data backup procedures to safeguard the organization's IT assets and sensitive information.
8. Collaboration: Collaborate with cross-functional teams, including developers, system administrators, and other IT staff, to address complex technical issues and implement IT projects.
9. Stay Up-to-Date: Continuously update knowledge and skills in IT and networking through self-learning, professional development opportunities, and keeping up with industry trends and best practices.

Requirements:

1. Education: Diploma in Computer Science, Information Technology, or a related field. Relevant certifications such as MCSE are a plus.
2. Experience: Prior experience in a similar role, providing IT and networking support to users in a professional environment.
3. Technical Skills: Proficient in troubleshooting hardware, software, and network issues. Knowledge of operating systems (e.g., Windows, Linux), TCP/IP protocols, LAN/WAN, VPN, DNS, DHCP, and Active Directory.
4. Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users effectively.
5. Problem-Solving: Strong analytical and problem-solving abilities to identify and resolve technical issues efficiently.
6. Customer Service: Dedication to providing excellent customer service with a patient and empathetic approach to support users effectively.
7. Organization: Strong organizational skills to prioritize tasks, manage time effectively, and handle multiple support requests simultaneously.
8. Teamwork: Ability to work collaboratively with other IT professionals and contribute to a positive and productive team environment.
9. Adaptability: Flexibility to adapt to changing technology and business requirements, with a willingness to learn and expand technical knowledge.
10. Able to lift 20kgs.
11. Availably for on call support and after hours tasks.
12. Ability to travel internationally.

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